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Returns and Refunds Policy

Returns and Refunds Policy

Refund Policy

Gross Sport SRL intends to guarantee complete customer satisfaction.

Gross Sport SRL will refund the cost of Products returned by the Customer unused and undamaged, accompanied by the relevant invoice/receipt. Any costs incurred by Gross Sport SRL for customs clearance of the returned goods will be deducted from the refund amount.

Refunds will be made using the same payment method used for the purchase, unless otherwise agreed or required.

Purchased goods may be returned within a maximum of 15 (fifteen) days from the delivery date. Shipping costs are non-refundable.

The delivery costs for returning the Products are the responsibility of the Customer; any costs incurred by the Customer for the return will not be refundable.

Gross Sport SRL reserves the right to refuse the return of any Products that do not comply with the requirements set out in the previous paragraph.

Gross Sport SRL will promptly refund the Customer no later than 30 days after receiving the written cancellation and return request. Gross Sport SRL will send an email notification once the refund has been processed.

We recommend shipping returned Products using an insured courier to ensure shipment tracking. Gross Sport SRL will not be responsible for refunds or compensation for returned Products that are lost, stolen, or damaged. Pursuant to Art. 64 of Legislative Decree No. 206/2005, the Customer has the right to withdraw from the contract without penalty and without specifying the reason within 15 (fifteen) working days from the date of receipt of the Products, except as provided in the following paragraphs. To exercise the right of withdrawal, the Customer must send the correctly completed form (downloadable at the bottom of the page) to the following email address: info@grossport.it, containing:

– the expression of intent to exercise the right of withdrawal pursuant to art. 64 of Legislative Decree 206/20;

– the indication of the Products for which the Customer wishes to exercise the right of withdrawal;

– the progressive order number issued at the time of purchase.

The communication can always be sent within the aforementioned term of 15 (fifteen) working days also by telegram, telex, fax provided that it is confirmed by registered letter with acknowledgement of receipt within the following 48 hours.

If the Customer wishes to modify or cancel the order submitted, he or she must send an email to info@grossport.it within 24 hours of placing the order.

Gross Sport SRL will do everything possible to satisfy the Customer's request. However, once the Product has been shipped, the order cannot be cancelled or modified until the shipped goods have been returned to Gross Sport SRL.

Contact information

Data Controller

Gross Sport SRL, Strada Madona da l'Aiut, 2 - San Giovanni di Fassa Sén Jan - 38036 (TN) Italy

Owner's email address: info@grossport.it

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