#grossportoutlet

Terms and conditions

Terms of Service

1 – Introduction

Gross Sport SRL, with registered office in Strada Madona da l'Aiut, 2 - San Giovanni di Fassa Sén Jan - 38036 (TN) Italy, VAT number 02605510227, is the owner of the Gross Sport Outlet brand, which it markets and distributes through the website www.outlet.grossport.it (hereinafter the "Site"), of which it is the owner.

These general conditions of sale (hereinafter General Conditions) govern the purchase of products from Gross Sport SRL (hereinafter Products), made remotely via the Website. These purchases are reserved for users of the Website who wish to avail of the Product sales services (hereinafter Customers).

The Customer is required to inform himself and read these General Conditions before completing the purchase on the Site. This information, in fact, is to be considered as having been read, understood and accepted in full by the Customer at the time of placing a purchase order.

The Customer must therefore comply with these General Conditions and consider Gross Sport SRL exempt from any conditions other than those in force that have not been previously agreed upon in writing.

2 – Products

Products available on the Site for online purchase are sportswear and accessories.

All Products are subject to availability. Gross Sport SRL reserves the right to change the limits on quantities and/or types of merchandise that can be purchased on the Site at any time.

The Customer will be informed if his order cannot be fulfilled due to the unavailability of the ordered product.

3 – Prices

Product prices on the Site are expressed in € (Euro) and include VAT. In countries where the transaction is not subject to VAT, the price will be displayed net of taxes. Delivery costs are excluded, unless otherwise expressly indicated.

Gross Sport SRL constantly verifies that all prices listed on the Site are accurate, but cannot guarantee the absence of errors. In the event of a product pricing error, Gross Sport SRL will give the Customer the option to reconfirm the purchase of the Products at the correct price or cancel it.

4 – Promotions

Gross Sport SRL reserves the right to implement special sales conditions or promotions for the Products on its Website. The conditions applied to the promotions will be regulated from time to time by Gross Sport SRL through specific communications to its Customers. Unless otherwise specified, these General Conditions will apply.

5 – Registration/data

Registration is not required to complete a purchase on the Site. The process for purchasing on the Site requires completing an electronic form, which must be filled in with the Customer's personal data and email address. This data will be processed in accordance with current privacy protection legislation.

The website features a questionnaire where the customer can submit their questions. At the end of the form, a checkmark indicates consent to the collection of their data. This data will be processed in accordance with current privacy legislation.

6 – Purchase methods

The essential characteristics and prices of the Products are shown in the offer relating to each individual Product present on the Site.

To purchase Products, the Customer must complete and send the electronic purchase order form to Gross Sport SRL, following the instructions on the Website. The Customer must place the product in the appropriate "cart" and, after having reviewed and accepted the delivery costs, as well as the General Conditions, the Privacy Policy and the conditions regarding the right of withdrawal, must select the desired payment type and choose the "purchase" option.

Orders can be placed without registering and creating a personal customer account, as per the previous paragraphs, by following the steps and instructions specified on the Site itself.

7 – Payment methods

The Customer may pay the price of the Products and the related delivery costs by credit card or Paypal or, where applicable, Scalapay.

Gross Sport SRL accepts payments made by credit card.

To prevent online fraud, payments made through the Site are handled online by the relevant bank using the Visa, MasterCard, and American Express payment methods. This company is responsible for storing and automatically processing the information related to each order, including financial information, in a secure environment. All financial information, such as credit card number, expiration date, and so on, is handled directly by the Visa, MasterCard, and American Express payment methods, which guarantee the security of online transactions. Gross Sport SRL never receives credit card details and is therefore unable to store or retain them in any way.

The transaction will be charged to the Customer's credit card only after the credit card details have been verified, authorization to charge has been received from the company issuing the credit card used by the Customer, and Gross Sport SRL has confirmed the availability of the Product, and therefore after the order is ready to be processed.

8 – Shipping and taxes

Gross Sport SRL ships DDP (Delivery Duty Paid) to EU countries, meaning your order will arrive directly to your specified address without you having to pay anything beyond the amount paid at the time of ordering. For all other countries, DDU (Delivery Duty Unpaid) is used, so the courier may present a separate invoice requesting payment of any duties and taxes required by local authorities.

If the shipping address is in a country within the European Union, the goods are subject to VAT (22%). If the shipping address is in a country outside the European Union, pursuant to Art. 8, paragraph 1, letter a), 21, and 23, of Presidential Decree no. 633/1972, the goods are not subject to VAT. Any customs duties and taxes will be calculated and applied by the customs authorities.

9 – Transport and delivery

For delivery of their purchases, the Customer can choose their residence or domicile, workplace, or the private address of a natural person of their choice. For security reasons, deliveries to PO boxes will not be made and the order will not be processed.

For each order placed on the Site, Gross Sport SRL issues a receipt or invoice for the shipped goods, sending it to the order holder, pursuant to Presidential Decree 445/2000 and Legislative Decree 52/2004. The receipt or invoice is issued based on the information provided by the Customer at the time of ordering. No changes to the invoice/receipt will be possible after it has been issued.

Shipping costs are the responsibility of the customer and are clearly indicated on the order form. They may vary depending on the shipping method chosen and the destination of the products.

Purchases will be delivered by GLS courier or other carrier based on availability, or by EMS/QPE service, depending on the destination, and shipped the next working day after the order is completed.

Orders will be processed and delivered Monday through Friday, excluding holidays and national holidays. Gross Sport SRL is not responsible for unforeseeable delays. Except in cases of force majeure, the Products will be delivered within a maximum of 15 (fifteen) working days from the day after the Customer placed the order with Gross Sport SRL.

For delivery of the goods, the Customer or a designated representative must be present at the recipient's address indicated in the order. Upon delivery of the goods by the Courier, the Customer is required to check that the packaging is intact, undamaged, not wet, or otherwise altered, including the sealing materials. Any damage to the packaging and/or product, or discrepancies in the number of packages or information, must be immediately reported by writing a reservation of inspection on the Courier's proof of delivery. Once the Courier's document has been signed, the Customer may not raise any objections regarding the external appearance of the goods delivered.

If Gross Sport SRL is unable to deliver the ordered goods due to the unavailability, even temporary, of the Products, it will promptly notify the Customer, and in any case no later than 15 (fifteen) days, via email. Any amount already paid by the Customer will be refunded as soon as possible, and in any case no later than 30 (thirty) days after receipt of the purchase order.

10 – Shipping number

Gross Sport SRL will send the Customer a confirmation email once the Products have been shipped.

In order to ensure the safety of the delivery of the Product, Gross Sport SRL will keep the shipping number of each delivery made.

11 – Returns, order cancellation and right of withdrawal

Gross Sport SRL intends to guarantee complete customer satisfaction.

Gross Sport SRL will refund the cost of Products returned by the Customer unused and undamaged, accompanied by the relevant invoice/receipt. Any costs incurred by Gross Sport SRL for customs clearance of the returned goods will be deducted from the refund amount.

Refunds will be made using the same payment method used for the purchase.

Purchased goods may be returned within a maximum of 15 (fifteen) days from the delivery date. Shipping costs are non-refundable.

The delivery costs for returning the Products are the responsibility of the Customer; any costs incurred by the Customer for the return will not be refundable.

Gross Sport SRL reserves the right to refuse the return of any Products that do not comply with the requirements set out in the previous paragraph.

Gross Sport SRL will promptly refund the Customer no later than 30 days after receiving the written cancellation and return request. Gross Sport SRL will send an email notification once the refund has been processed.

We recommend shipping returned Products using an insured courier to ensure shipment tracking. Gross Sport SRL will not be responsible for refunds or compensation for returned Products that are lost, stolen, or damaged. Pursuant to Art. 64 of Legislative Decree No. 206/2005, the Customer has the right to withdraw from the contract without penalty and without specifying the reason within 15 (fifteen) working days from the date of receipt of the Products, except as provided in the following paragraphs. To exercise the right of withdrawal, the Customer must send a written communication to the following email address: info@grossport.it, containing:

– the expression of intent to exercise the right of withdrawal pursuant to art. 64 of Legislative Decree 206/2005;

– the indication of the Products for which the Customer wishes to exercise the right of withdrawal;

– the progressive order number issued at the time of purchase.

The communication can always be sent within the aforementioned term of 15 (fifteen) working days also by telegram, telex, fax provided that it is confirmed by registered letter with acknowledgement of receipt within the following 48 hours.

If the Customer wishes to modify or cancel the order submitted, he or she must send an email to info@grossport.it within 24 hours of placing the order.

Gross Sport SRL will do everything possible to satisfy the Customer's request. However, once the Product has been shipped, the order cannot be cancelled or modified until the shipped goods have been returned to Gross Sport SRL.

12 – Liability for defects

If the Customer believes that the Product does not comply with the Contract or is defective, he or she must promptly notify us by sending an email to info@grossport.it, specifying the Product being disputed and the defects or non-conformities found. The disputed Product must be returned to Gross Sport SRL along with a paper copy of the email sent to notify us.

Gross Sport SRL will examine the Disputed Product and will communicate via email to the Customer whether or not he or she is entitled to a refund of the price or replacement of the Product.

Any refund will cover the purchase price paid by the Customer and any return shipping costs to Gross Sport SRL. The refund or replacement will be made within 30 (thirty) days of Gross Sport SRL notifying the User via email that they are entitled to a refund or replacement of the Product.

Gross Sport SRL is not responsible for defects in the Products caused by delivery made by third parties.

Gross Sport SRL is not responsible for damage resulting from improper use of the Product, alteration of the same, normal wear and tear or negligence in the care of the Product itself.

13 – Errors and inaccuracies

Gross Sport SRL aims to provide constantly updated information on the Site.

However, it is not possible to guarantee that the Site is completely free from errors. The Site may contain typos, errors, inaccuracies, or omissions, some of which may relate to the price and availability of the Product and the Product information sheet.

Gross Sport SRL reserves the right to correct errors, inaccuracies, or omissions, even after an order has been submitted, and also reserves the right to change or update information at any time without prior notice.

14 – Authenticity Guarantee Gross Sport SRL guarantees the authenticity of all Products purchased on the Site. All intellectual property rights, such as trademarks, service marks, design marks, and copyrights, are the exclusive property of Gross Sport SRL. No page or content on this Site may be reproduced without prior express written permission.

All content published on the www.outlet.grossport.it website, including text, documents, logos, images, graphics, videos, their arrangement, and their adaptations, is subject to intellectual property laws and protected by copyright. Copying, altering, translating, distributing, using, archiving, or publishing this content on other websites is prohibited without the prior written permission of Gross Sport SRL. Any content and contributions made by third parties are marked as such.

Downloading, viewing, and printing the contents of this website is permitted for personal use only and does not imply any rights or claims on the part of the user in relation to such material.

The "Gross Sport Outlet" trademark is owned by Gross Sport SRL. Gross Sport SRL uses the "Gross Sport Outlet" trademark as its corporate identity.

15- SMS Marketing

By opting in to Gross Sport SRL's SMS marketing at checkout and by initializing a purchase or subscribing through our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned payment reminders), text marketing offers, and transactional texts, including review requests from us, even if your mobile phone number is on any state or federal Do Not Call list. Message frequency varies. Consent is not a condition of purchase.



If you wish to unsubscribe from receiving marketing text messages and notifications, please reply with "STOP" to any mobile message we send you or use the unsubscribe link we provide within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative wording or prompts, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all text message charges and fees imposed by your wireless provider. Message and data rates may apply.



For any questions, text HELP to the number you received the messages from. You can also contact us at info@grossport.it for more information.



We reserve the right to change any phone number or short code we use to operate the Service at any time. You will be notified of such changes. You agree that any messages you send to a phone number or short code that we have changed, including any requests to STOP or HELP, may not be received, and we will not be responsible for honoring requests made in such messages.



To the extent permitted by applicable law, you agree that we will not be responsible for the failure, delay, or misdelivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or the Service.



Your right to privacy is important to us. You can view our privacy policy page to learn how we collect and use your personal information.

16 – Modification of the general conditions

These General Conditions are governed by Italian law, including the Consumer Code and the law on E-Commerce pursuant to Legislative Decree no. 70 of 9 April 2003.

Gross Sport SRL reserves the right to modify these General Terms and Conditions of Sale at any time. Any changes, modifications, deletions, or additions will take effect immediately after notification via notices published on the Site. Once notification is given, any access to and use of Gross Sport SRL's services by the Customer shall be deemed complete acceptance of the changes.

In the event of disputes arising between Gross Sport SRL and its Customers regarding the interpretation and execution of these general conditions of sale, such disputes shall be referred to the exclusive jurisdiction of the court of the place of residence or domicile of the consumer.

16 – Contacts

For further information and assistance on the Site or on the online purchasing methods, please contact us at the following e-mail address: info@grossport.it or at the following address: Gross Sport SRL, Strada Madona da l'Aiut, 2 - San Giovanni di Fassa Sén Jan - 38036 (TN) Italy Tel: +39 0462 76 33 73 P.IVA 02605510227

Contact information

Data Controller

Gross Sport SRL, Strada Madona da l'Aiut, 2 - San Giovanni di Fassa Sén Jan - 38036 (TN) Italy

Owner's email address: info@grossport.it